Choosing surrogacy to grow your family is a beautiful journey to parenthood – filled with joy, anticipation, and dreams of holding your baby for the first time.

With so much at stake, it’s important to know how to choose a surrogacy agency that’s right for your growing family. You’re choosing a trusted partner who understands the significance of your journey and will guide you every step of the way.

At CryoLogistics, we specialize in safely transporting cryopreserved embryos, eggs, and sperm samples for surrogacy. We work closely with surrogacy agencies worldwide, giving us unique insight into what matters most when making this decision.

In this blog, we’ll guide you through how to choose a surrogacy agency that aligns with your goals and values. We’ll outline four essential things to consider when evaluating agencies, plus the questions that matter most in making the right decision for your journey.

Why Choosing the Right Surrogacy Agency Matters

Surrogacy is a deeply personal journey, bringing a mix of emotions, hopes, and dreams for your future family. Choosing the right surrogacy agency is essential because they do far more than match you with your surrogate – they serve as the bridge that helps turn those dreams into reality.

Your agency simplifies the surrogacy process, which can be complex and stressful if you don’t have the right guidance. From ensuring legal safeguards to providing emotional support, they handle the complicated details so you can focus on what matters most: preparing to welcome your baby.

With their expertise, guidance, and support, your surrogacy agency takes the overwhelm out of the process and helps you navigate this life-changing journey confidently. 

How to Choose a Surrogacy Agency

When evaluating surrogacy agencies, consider these four essential aspects and key questions to ask, so you know you’re partnering with a trustworthy, experienced, and supportive agency. 

1. Reputation and Experience

A surrogacy agency’s reputation and history speak volumes about their reliability and expertise. While the length of time an agency has been in business doesn’t solely guarantee success, a proven track record and positive feedback can be strong indicators that you’re in capable hands.

Here’s what to look for:

• Track record: Agencies with a long history of successful outcomes often have refined practices and the experience to handle complex situations and navigate the process smoothly.

• Client feedback: Testimonials from both intended parents and surrogates can provide invaluable insight into the agency’s strengths and how they support families.

• Professional relationships: An agency’s reputation among key partners like fertility clinics and cryo transport companies reflects their professionalism, reliability, and standards of care.

• Online transparency: Be cautious of agencies that tightly control or moderate their social media groups and remove negative feedback. Look for independent forums and community groups where intended parents share uncensored experiences.

Questions to ask:

• How long have you been in business?
• How many successful surrogacies have you facilitated?
• How do you define a successful outcome?
• How often do surrogates choose to work with your agency again?
• Can you provide references and share client testimonials?

2. Screening and Matching Processes

Matching with your surrogate is one of the most exciting parts of the journey. However, not all agencies offer equally comprehensive screening and matching processes. Be sure to choose a surrogacy agency with clear and thorough processes to ensure you and your surrogate are perfectly aligned. 

Here’s what to look for:

• Surrogate Screening: Comprehensive medical and psychological evaluations to confirm your surrogate is healthy, emotionally ready, and capable of carrying a pregnancy.

• Intended Parent Screening: Comprehensive evaluations to confirm you’re informed, prepared, and ready for the surrogacy process.

• Matching Process: A personalized, transparent, and thorough process to match you with your ideal surrogate by considering shared values, preferences, and compatibility.  

• Timelines: Clear expectations for how long the process takes, including surrogate screening, matching, legal agreements, medical procedures, and other key milestones.  

• Introduction and Relationship Building: Facilitating early and open communication between you and your surrogate to establish a positive and trusting relationship.

Questions to ask:

• What is your screening process like? 
• How do you match me with the right surrogate? 
• What’s the overall timeline I can expect?
• Are there any factors that could delay the process?
• How do you help me build a relationship with my surrogate?

3. Provided Services

The best surrogacy agencies offer full-service support, handling every aspect of the process. Unlike partial-service agencies that only assist with matching, the best agencies provide comprehensive care, making the journey easier for intended parents.

This is especially crucial when navigating the complexities of surrogacy laws in countries like Mexico or Colombia. It can feel overwhelming trying to understand these legal frameworks, medical procedures, and cultural nuances without expert guidance. 

Here’s what to look for:

• Legal Support: Prepare contracts, protect parental rights, and help navigate state or international laws with in-house legal teams or a reproductive law partner. Having legal clarity from your agency is non-negotiable.

• Medical Coordination: Prioritize your surrogate’s health and well-being by managing medical appointments, treatments, and medications while working closely with your fertility clinic. 

• Emotional Support: Navigate the emotional complexities of surrogacy with counseling for both you and your surrogate, ensuring you feel supported every step of the way.

• Medical Insurance: Help secure appropriate coverage for your surrogate and baby, especially if you’re an international intended parent. 

• Post-Birth Services: Support you and your surrogate after your baby is born with guidance and resources, including ongoing communication, help with postpartum care, and access to parenting tools.

Questions to ask:

• How do you handle the legal process and protect my parental rights?
• How do you ensure my surrogate’s health and well-being?
• What emotional support is available for me and my surrogate?
• What medical insurance coverage do you help arrange for my surrogate and baby?
• What resources do you provide after my baby is born?

4. Communication and Transparency

Clear communication and financial transparency are vital to a successful journey – and your peace of mind. Choosing a surrogacy agency that values honesty and openness ensures you always know what to expect, reduces stress, and builds trust between you, your agency, and your surrogate.

Here’s what to look for:

• Detailed Cost Breakdown: Clear explanation of all costs involved, including agency fees, surrogate compensation, medical expenses, and potential additional costs to avoid surprises.

• Regular Updates: Frequent communication to keep you informed about progress, next steps, and any changes, as well as proactively addressing your questions and concerns.

• Access to Support: Easy access to a dedicated team or coordinator who can provide guidance, resolve conflicts, and address urgent issues throughout your journey.

Questions to ask:

• Can you explain all the costs I can expect, including extra expenses that might come up?
• How will you keep me updated during the process? 
• Who will be my point of contact if I have questions or if something comes up?

By understanding these four key factors and questions to ask, you’ll be able to choose a surrogacy agency that’s reliable, experienced, and aligned with your needs. 

Start Your Surrogacy Journey With Confidence

As you begin this beautiful journey to parenthood, it’s essential to choose a surrogacy agency that will advocate for you, care for you and your surrogate, and seamlessly guide you through the process.

Your surrogate will become an integral part of your family’s story, so take the time to research and ask questions. If something doesn’t feel right, trust your instincts. This is your journey, and only you know how to choose a surrogacy agency that’s right for you.

At CryoLogistics, we carefully vet the surrogacy agencies we work with and recommend to our intended parents. We’d be honored to help you navigate this next chapter and safely transport your precious cargo when the time comes.

Learn more about our hand-carry services for surrogacy or connect with one of our cryo transport experts today.

*Updated July 2025. Some information may have changed since this date.*